Privacy Policy

Last updated: 1/10/2005

Crystal Klean (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, or contact us.

1. Information We Collect

We may collect the following types of information:

  • Personal details such as your name, email address, phone number, and postal address.

  • Service information such as property details, cleaning preferences, and appointment schedules.

  • Payment information where relevant, for processing payments for services.

  • Technical information such as your IP address, browser type, and how you use our website (via cookies and analytics tools).

2. How We Use Your Information

We use your information to:

  • Provide and manage our cleaning services.

  • Respond to your enquiries, requests, and bookings.

  • Process payments securely.

  • Communicate with you regarding appointments, services, and updates.

  • Improve our website, services, and customer experience.

  • Comply with legal or regulatory obligations.

3. Legal Basis for Processing

We process your personal data under the following legal grounds:

  • Contractual necessity – to provide the services you have requested.

  • Legitimate interests – to improve our services, respond to enquiries, and manage customer relationships.

  • Legal obligations – to meet record-keeping, tax, and other regulatory requirements.

  • Consent – when you opt-in to receive marketing communications.

4. Sharing Your Information

We will never sell your personal data. However, we may share it with trusted third parties, such as:

  • Service providers who help us deliver our cleaning services (e.g. payment processors, IT support).

  • Professional advisers (accountants, insurers, legal advisers).

  • Regulatory bodies or law enforcement where legally required.

5. Data Retention

We keep your personal data only as long as necessary for the purposes set out in this Privacy Policy, and in line with legal and tax requirements. After this period, your information will be securely deleted or anonymised.

6. Your Data Protection Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal data where applicable.

  • Restrict or object to how we process your information.

  • Request transfer of your personal data to another provider.

  • Withdraw consent at any time, where processing is based on consent.

To exercise these rights, please contact us using the details below.

7. Cookies and Website Tracking

Our website may use cookies and analytics tools to improve functionality and user experience. You can manage or disable cookies through your browser settings. For more information, please see our Cookie Policy [if available].

8. Security of Your Information

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

9. Children’s Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from them.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Crystal Klean
Email: contact@crystalklean.co.uk
Phone: 01782 914314